Withdrawal Policy
Overview
Cleobetra Casino (cleobetra.com) is operated by NovaForge Ltd and holds a licence issued by the Anjouan Gaming License Authority. The platform launched in 2025 and welcomes players from Australia. The following outlines the casino's withdrawal policy as it applies to Australian players.
1. General Withdrawal Rules
- Full identity verification (KYC) must be completed before any withdrawal request can be fulfilled. This includes submission of a valid photo ID, proof of address, and confirmation of payment method ownership.
- Deposited funds must be wagered a minimum of once prior to initiating a withdrawal.
- All withdrawal requests are subject to an internal audit and gameplay review alongside the standard verification process.
- Withdrawals must be directed to the same payment method used for the deposit that generated the winnings, provided that method supports cashouts.
- A maximum of three pending withdrawals may be held on an account simultaneously.
- The casino reserves the right to request additional KYC documentation at any stage, for both deposits and withdrawals.
- Minimum and maximum withdrawal thresholds may be adjusted on a per-account basis at the casino's discretion.
- Players are solely responsible for any applicable tax obligations on winnings, as well as any currency conversion costs. The casino does not charge withdrawal fees.
2. Processing Times
| Stage | Timeframe |
| KYC verification (initial) | Within 10 business days |
| Internal processing period | Up to 3 business days |
| E-wallets (Skrill, Neteller, MiFinity, Jeton, etc.) | 0–24 hours post-processing |
| Cryptocurrency | Up to 1 hour post-processing |
| Card payments (Visa, Mastercard) | 1–5 business days post-processing |
| Bank / wire transfer | 3–7 business days post-processing |
Please note: The finance department operates Monday to Friday, 6:00 AM – 5:00 PM GMT only. Withdrawals submitted outside these hours, including on weekends, will be queued and actioned during the next available processing window.
3. Withdrawal Limits by VIP Level
Withdrawal limits are determined by a player's VIP tier. The five levels are structured as follows:
| VIP Level | Daily Limit (AUD equiv.) | Monthly Limit (AUD equiv.) |
| Level 1 | ~A$500 | ~A$7,000 |
| Level 2 | ~A$750 | ~A$10,000 |
| Level 3 | ~A$1,000–A$1,200 | ~A$12,000–A$18,000 |
| Level 4 | ~A$1,500 | ~A$15,000–A$23,000 |
| Level 5 | ~A$1,500–A$2,300 | ~A$20,000–A$30,000 |
Higher VIP tiers receive priority processing, which can reduce overall payout turnaround time.
4. Withdrawal Limits by Payment Method
The following limits apply to available withdrawal methods (approximate AUD-equivalent figures):
| Payment Method | Min Withdrawal | Max Withdrawal |
| Visa | A$10 | A$3,000 |
| Mastercard | A$10 | A$3,000 |
| Bank / Wire Transfer | A$10–A$20 | A$5,000–A$10,000 |
| Revolut Bank Transfer | A$10 | A$5,000 |
| Skrill | A$10 | A$5,000 |
| Neteller | A$10 | A$5,000 |
| Jeton / Jetonbank | A$10–A$20 | A$5,000–A$10,000 |
| MiFinity | A$10–A$20 | A$2,500–A$3,500 |
| MuchBetter | A$20 | A$7,500 |
| Bitcoin (BTC) | A$60 | A$5,000 |
| Ethereum (ETH) | A$40 | A$5,000 |
| Tether (USDT) | A$30 | A$5,000 |
| Litecoin (LTC) | A$10 | A$5,000 |
| Ripple (XRP) | A$30 | A$5,000 |
| USD Coin (USDC) | A$30 | A$5,000 |
| Bitcoin Cash (BCH) | A$10 | A$5,000 |
| Dogecoin (DOGE) | A$10 | A$5,000 |
| Cardano (ADA) | A$30 | A$5,000 |
5. Deposit-Only Payment Methods
The following methods are available for deposits only and cannot be used to receive withdrawals:
- Paysafecard
- Neosurf
- Cash2Code
- Rapid Transfer
Withdrawals will always be returned to the same method used for the qualifying deposit, where that method supports outgoing transactions.
6. Bonus & Wagering Conditions
- Standard welcome bonus funds require 35x wagering (calculated on deposit + bonus combined) before a withdrawal can be requested.
- Winnings generated from free spins carry a 40x wagering requirement.
- The maximum permitted bet while a bonus is active is €5 (or AUD equivalent).
- Players have 10 days from the date of bonus activation to satisfy wagering requirements.
- Weekly cashback bonuses, available from VIP Level 3 upwards, are subject to a 1x wagering requirement only.
- Live casino cashback (25% up to the applicable limit) also requires 1x wagering prior to withdrawal.
- Bonuses are not available to players depositing via Skrill or Neteller.
- Any form of bonus abuse — including but not limited to hedge betting, equal margin betting, or two-tier betting strategies — may result in the forfeiture of winnings or the suspension of withdrawal access.
7. Identity Verification (KYC) Requirements
Prior to processing a first withdrawal, players are required to submit the following:
- A valid, government-issued photo ID (passport, national identity card, or driver's licence)
- Proof of current address (utility bill or similar, issued within the past three months)
- Evidence of payment method ownership (e.g. a screenshot of the e-wallet account, a photo of the card, or a bank statement confirming the account holder's name)
- Bank statements or source-of-funds documentation may be requested for higher-value withdrawals or where additional verification is deemed necessary
Third-party verification services, including credit reference agencies and fraud prevention tools, may be used at the casino's discretion. Once an account is fully verified, subsequent withdrawals are processed within the standard internal window before final settlement via the chosen payment method.
8. Important Notes for Players
- No weekend processing: The finance team does not operate on weekends. Any withdrawal submitted after Friday 5:00 PM GMT will not be reviewed until the following Monday.
- Low entry-level limits: Level 1 players are subject to a daily cap that may result in phased payouts for larger withdrawal amounts.
- Pending withdrawal cap: No more than three withdrawals may be pending at any given time. Additional requests will not be accepted until existing ones have cleared.
- Inactivity fees: Accounts that remain dormant for an extended period may be subject to a monthly maintenance charge.
- Verified accounts are not guaranteed immediate processing outside of e-wallet and cryptocurrency transactions; all requests are still subject to internal review.