Official Policy Statement
Cleobetra Casino is committed to promoting responsible play and maintaining a safe environment where gambling remains an enjoyable and controlled activity for all players.
Player Protection Tools
Cleobetra Casino offers a range of responsible gambling tools designed to help players stay in control of their gaming activity:
| Tool | Details |
| Deposit Limits | Players can set personal spending limits on a daily, weekly, or monthly basis by contacting the support team |
| Self-Exclusion | Account access can be restricted temporarily or permanently upon request via live chat |
| Session Reminders | Automated alerts are available to help players monitor the time they spend gambling |
| Timeout / Break | Players may request a temporary break from gambling through the support team; accounts are blocked within 24 hours of the request |
| Stake Limits | Available upon request |
| Support Access | Direct links to local and national help services are provided |
Noted Limitations
Independent casino reviewers have identified several gaps in the platform's responsible gambling framework. The following tools are either unavailable or not accessible directly within the player account:
- No in-account deposit limit-setting tool — requests must be submitted through customer support
- No loss limits
- No reality check or wagering limit tool
- No cool-off tool
- No time session limits
- No self-assessment questionnaire confirmed consistently across sources
- Visibility of dedicated help organisation links on-site is inconsistent across reviewer reports
It should be noted that Mr-Gamble's responsible gambling safety rating awards Cleobetra a score of 2 out of 5 stars, with only transaction history visibility and self-exclusion confirmed as reliably active features.
Self-Assessment Questionnaire
Some reviewers report that Cleobetra's responsible gambling page includes a short questionnaire intended to help players identify early signs of problematic behaviour, such as chasing losses or experiencing emotional distress while gambling. The page also reportedly includes links to organisations offering free support services.
Responsible Gambling Guidance
Cleobetra provides general guidance encouraging players to approach gambling responsibly. Key recommendations include:
- Gambling only with discretionary funds, never money allocated to essential expenses
- Avoiding the practice of chasing losses
- Actively monitoring both time spent and money wagered
- Treating gambling strictly as a form of entertainment rather than a source of income
Support Organisations
Cleobetra links to several recognised support organisations. For Australian players, the following resources are available:
- Gambling Help Online — gamblinghelponline.org.au — free, confidential online counselling available 24/7
- National Gambling Helpline — 1800 858 858 — free, confidential phone support available 24/7
Additional international organisations referenced include GamCare, Gamblers Anonymous, and Gambling Therapy (gamblingtherapy.org).
Underage Gambling Prevention
Cleobetra Casino enforces a strict 18+ age policy in compliance with Australian responsible gambling regulations. Parents and guardians are encouraged to make use of content filtering tools — such as Net Nanny — to prevent minors from accessing gambling platforms.
Self-Exclusion Process
Players wishing to self-exclude may submit a request through the live chat support channel. The support team processes account restrictions within 24 hours of receiving a request. Self-exclusion may be set as either temporary or permanent depending on the player's preference. It should be noted that there is no automated self-exclusion tool available within the player account dashboard — all requests must be handled through customer support.
Regulatory Information
Cleobetra Casino operates under the Anjouan Gaming License Authority (Licence No. ALSI-152406028-FI2), with the platform managed by NovaForge Ltd. The casino holds an "Above Average" Safety Index rating of 6.8 according to Casino.guru.
Players should be aware that a number of complaints have been recorded on Casino.guru relating to failures in processing responsible gambling requests. This includes at least one documented case involving an Australian player who sustained significant losses while self-exclusion requests remained unprocessed.