General Terms and Conditions

1. General Rules

1.1 By accessing or using any part of this Website (Cleobetra.com), you agree to be legally bound by all of the following:

• These General Terms and Conditions
• The Privacy Notice
• The Cookie Notice
• The specific terms of any advertising campaigns, bonuses, and special promotions
• The rules of individual games offered on the Website
• Any other terms and conditions applicable to specific sections or services

1.2 Where any inconsistency exists, the terms of advertising campaigns, bonuses, and special promotions shall take precedence over these General Terms and Conditions.

1.3 If you do not accept and agree to abide by all Terms in their entirety, you must not open an account or make use of any services available through the Website. Continued use of the Website constitutes acceptance of the Terms.

1.4 All references to "we", "us", "our", or "the Company" refer to the operating entity behind the Website. References to "customer", "you", or "your" refer to the individual using the Website and agreeing to the Terms.

1.5 The authoritative version of these Terms is the English-language version. Any translations are provided solely for convenience, and in the event of any discrepancy, the English version shall prevail.

1.6 The Company provides access to games exclusively through a secured network that employs encryption technology to protect sensitive data.

2. Eligibility and Regulatory Compliance

2.1 You may only use the services available on this Website if you have reached the legal gambling age under the laws applicable to you and are at least 18 years of age. If you are under 18, you must leave the Website immediately.

2.2 The Company makes no representations or warranties regarding the legality of your use of the Website in your jurisdiction. It is your sole responsibility to understand and comply with the laws of your location as they relate to online gambling. Should online gambling become illegal or restricted in your jurisdiction at any time, you are required to close your account and discontinue use of the Website immediately.

3. Your Account

3.1 To access the full functionality of the Website, you are required to open a personal account.

3.2 Your account must be registered under your own correct legal name. Only one account is permitted per person, per household or address, and per IP address. Any additional accounts will be treated as Duplicate Accounts. The following sanctions apply to Duplicate Accounts:

• All activity conducted on a Duplicate Account is considered void
• Any promotions participated in via a Duplicate Account will be cancelled
• All winnings obtained through a Duplicate Account will be void; any withdrawals already processed will be reversed and treated as a debt owed to the Company
• The Duplicate Account will be permanently closed

3.3 You are responsible for keeping your login credentials confidential. You bear sole responsibility for all activity and transactions carried out on your account. The Company accepts no liability for unauthorised access by third parties.

3.4 You must not sell, transfer, purchase, or otherwise acquire another person's account.

3.5 Using another person's login credentials to access the Website is strictly prohibited.

3.6 You must keep your account details current and notify the Company promptly of any changes.

3.7 Account Closure: You may request account closure at any time by contacting customer support, subject to the following conditions:

• Your account may only be closed if it carries no remaining balance (positive or negative) and no pending withdrawal requests.
• If you request closure with a positive balance or pending withdrawals, all funds on the account will be voided.

3.8 Self-Exclusion: To request self-exclusion, contact customer support directly. You are responsible for notifying the Company of any additional accounts you hold and for refraining from opening new accounts during any self-exclusion period.

3.9 The Company reserves the right, at its sole discretion, to decline to open an account or to close an existing account at any time without prior notice or explanation.

4. Customer Warranties

4.1 By registering an account on the Website, you warrant that:

• You are acting on your own behalf and in your own name
• You are a law-abiding individual with full legal capacity
• You do not have a gambling addiction and are not using the Website under the influence of alcohol, drugs, or any other substance
• All information and data provided upon registration is accurate, complete, and truthful
• You fully understand and accept that monetary loss is a possible outcome of gambling
• You are not depositing funds obtained through illegal means or from illegal sources
• You have not and will not engage in collusion with any other customer or third party
• Any payment method used to fund your account belongs to you, is not stolen, and has not been reported lost by another individual

4.2 You warrant that you have not previously registered any account with the Company under a different identity, and have not received any funds through an account belonging to another person.

4.3 You warrant that all information submitted during registration is truthful and complete.

5. Identity Verification and Checks

5.1 You are required to provide all documentation and information requested by the Company in connection with account management, identity verification, or source-of-funds checks. This includes, but is not limited to, proof of identity, proof of address, and proof of payment method ownership.

5.2 The Company may, at its sole and absolute discretion, apply additional verification procedures before or after processing deposits or withdrawal requests (commonly referred to as KYC — Know Your Customer checks).

5.3 Requested documents must be provided within 30 days of the request being made. The Company reserves the right to withhold payments and/or suspend your account until the required documentation is received, and to permanently close your account in the event of non-compliance. Documents are ordinarily reviewed within 10 days of a complete submission.

5.4 The Company may engage authorised third-party providers, including identity verification services and credit reference agencies, to assist in conducting these checks.

5.5 By accepting these Terms, you consent to the Company conducting additional security checks, which may include facial verification or other forms of identity confirmation as required.

6. Account Balance, Deposits, and Withdrawals

6.1 All financial operations associated with your account are processed by the Company, a designated payment system operator, and/or an authorised third party.

6.2 Deposits and withdrawals are facilitated through payment methods available on the Website.

6.3 Your account balance is not a bank deposit and is not subject to insurance, asset-backing, or any other guarantee. No interest accrues on deposited or active funds.

6.4 By making a deposit, you authorise the Company to deduct any applicable fines or amounts owed from your balance in connection with your use of the Website. You also agree not to initiate chargebacks on deposited funds.

6.5 The Company reserves the right to set minimum and maximum deposit limits at its discretion.

6.6 Refund Policy

• 6.6.1 Deposits are generally non-refundable. Refunds may be considered in exceptional circumstances, such as verified technical issues.
• 6.6.2 No refund will be issued once the deposit in question — or any associated bonus — has been used to place a bet.
• 6.6.3 To be considered for a refund, you must contact customer support within 24 hours of the transaction. The Company will endeavour to respond within 10 business days.
• 6.6.4 The Company reserves the right to withhold any refund until your identity has been adequately verified. If the required documentation is not provided within 30 days of the request, the refund will not proceed and the account may be closed.
• 6.6.5 Where funds were deposited via credit card, the Company reserves the right to process withdrawal amounts up to the total deposited as refunds against the original transactions.
• 6.6.6 Where any credit card transaction is deemed to carry an unacceptable legal or security risk, the Company may initiate refunds to the card and report the matter to the relevant authorities.
• 6.6.7 In all cases where a refund is issued, any bonuses and associated winnings will be deducted before the refund amount is calculated.

6.7 Winnings may be withdrawn by submitting a valid withdrawal request through the Website.

6.8 A minimum funds rollover of x1 (one time) applies before a withdrawal can be made. If the wagered amount falls below the deposit amount, the Company reserves the right to cancel all winnings and retain:

• A commission of 10% (minimum 0.75 AUD) of the last deposit as a processing fee; or
• A commission of 15% where the deposit was made via bank card or bank transfer

6.9 The Company reserves the right to cancel any withdrawal where fraud, collusion, or illegal activity is suspected.

6.10 The Company may process payments through payment systems other than the one originally used for the withdrawal request.

6.11 All withdrawals are subject to daily and monthly limits based on VIP level:

6.12 A customer's VIP level is determined by their betting activity during the 90 calendar days preceding the withdrawal request. Where a customer has not placed active bets for a period of one month, their VIP status will be automatically reduced to the lowest level.

6.13 A maximum of 3 (three) pending withdrawal requests may be held on an account at any one time.

6.14 The Company reserves the right to apply individual payment schedules, set minimum and maximum transaction amounts, and determine processing timeframes, which may vary based on withdrawal method, account level, or other relevant factors.

6.15 Withdrawal requests are processed by the financial department within 3 business days of submission, or 3 business days after the previous withdrawal was settled. The financial department operates Monday to Friday, 6:00 AM to 5:00 PM GMT.

6.16 The Company may delay processing of a withdrawal request in order to carry out identity, balance, source-of-funds, or compliance checks.

6.17 Customer funds are held separately from the Company's own operating funds in dedicated client bank accounts, providing protection in the event of insolvency.

6.18 Accounts that have not been logged into for a period of 180 days will be classified as Inactive Accounts. A monthly administration fee of 10 AUD may be applied to inactive accounts for the duration of their inactivity.

6.19 In the event of a software malfunction or erroneous financial transaction, the Company reserves the right to reverse any incorrectly credited funds and undertakes to restore any incorrectly debited amounts within 30 days of the error being identified.

6.20 Where the Company has inadvertently credited a customer's account with funds due to a technical error, such funds remain the property of the Company and will be reclaimed from the account.

6.21 The Company accepts no liability for any security breach or misuse of information arising from a customer entering sensitive data into an incorrect field on the Website.

6.22 The Company reserves the right to impose a minimum account activity period before a withdrawal can be made, or to withhold payment where reasonable grounds exist to question the legality of a deposit or withdrawal.

6.23 You are solely responsible for the payment of all taxes, levies, and associated costs arising from any winnings obtained through the Website.

7. Bonuses and Promotions

7.1 The Company may from time to time offer promotional incentives, including but not limited to bonus funds, free spins, loyalty points, and other special offers. Some promotions may require a minimum qualifying deposit. Each promotion is governed by its own specific terms and conditions, which take precedence over these General Terms and Conditions in the event of any conflict.

7.2 All bonus offers are limited to one per person, family, household address, and per personal or shared computer or IP address.

7.3 The Company reserves the right, at its sole discretion, to decline to award a bonus, cancel a promotion, or suspend any customer from participation in the bonus programme, without prior notice or justification.

7.4 All bonuses carry wagering requirements, which represent the total amount that must be wagered before any associated winnings can be withdrawn. Requirements are expressed as a multiplier applied to the bonus amount.

7.5 Game Contribution Rates Towards Wagering Requirements

7.6 Special Game Contribution Rates:

• 50% contribution: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.
• 10% contribution: Double Roll, Spin Strike, Wicket Blast, Plinball, Golden Treasure, Dice, Keno, Wheel, Tower, Mines, Slider, Carnival X, Pengu Sport, Mine Slot, Flip n Win.

7.7 Excluded Games (0% contribution): Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Hi Lo, Mining Madness, Banca Francesa, Skyliner, Bet With Streamers, Hamsta, Fury Stairs, Ball&Ball, Magic Keno, Save The Princess, Turbo Mines, Dogs' Street, Fruit Towers, Fast Fielder, Bubbles, Piggy Tap, Flip n' Spin, Chicken Road, Chicken Road 2.0, Aviator, Rock Paper Scissors, Mines Grand, Ham$ter, Baccarat Without Sidebets, Mini Baccarat, CoinMiner.

7.8 Prohibited Games (cannot be played with an active bonus): 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop, Aztec Emerald, Wild Hearts, Starfang, Guardians of Inari, Legend of Hydra Power Zones, Ishtar Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Dr. Jekyll & Mr. Hyde, Sugar Pop 2, Sugar Pop, Spinfinity Man, Take the Bank, Mr Macau, Take the Kingdom, Legend of the Nile, The Hive, Mystic Hive, Take Santas Shop, Tower of Fortuna, Thai Blossoms, Stay Frosty, Triple Juicy Drops, Enchanted, Pinocchio, Fruit Bat Crazy, Viking Voyage, Total OverDrive, Back to Venus, Take Olympus, Lava Gold, Return to Paris, WBC Ring of Riches, Zorro Wild Heart, Crazy Jungle, Johnny the Octopus, Johnny the Octopus HR, Magic Crystals, Minesweeper, Minesweeper HR, Redbeard & Co., White Rabbit, Lil Devil, Blood Suckers, Blood Suckers 2, EggOMatic, Narcos, Reel Rush 2, Robin Hood: Shifting Riches, Immortal Romance, Thunderstruck Wild Lightning, Lara Croft Temples and Tombs, and others. A full list is available on the Website.

7.9 The Company reserves the right to amend the list of games eligible for wagering contributions at any time and without prior notice. The maximum permitted bet while playing with active bonus funds is 8 AUD per single bet or spin.

7.10 Where a bet exceeding the maximum bonus bet limit is placed while bonus funds are active, the Company reserves the right to void any resulting winnings.

7.11 Bonus funds expire within the timeframe specified in the applicable promotion terms. Any expired bonus funds and associated winnings are automatically forfeited.

7.12 If you hold an active bonus and wish to have it removed from your account, you may request its removal. Please note that doing so will result in the forfeiture of both the bonus balance and any winnings accumulated in connection with it.

7.13 If a withdrawal request is submitted while a wagering requirement remains incomplete, the associated bonus and all related winnings will be cancelled.

7.14 Winnings from free spins will be credited as bonus funds unless the specific promotion terms state otherwise. Standard wagering requirements apply.

7.15 Unless otherwise stated in the promotion terms, the maximum withdrawable amount from bonus or free spin winnings is 80 AUD.

7.16 The Company reserves the right to cancel a bonus and void any associated winnings where evidence of bonus abuse or a breach of the Terms is identified.

7.17 Engaging in promotion abuse, fraud, or manipulation constitutes a material breach of these Terms. The Company reserves the right to void all promotions participated in, confiscate all winnings derived from such activity, and prohibit future participation in any promotional programmes.

8. Placing Bets and Gambling

8.1 It is your responsibility to ensure that all details of a bet are correct before placing it.

8.2 Bets cannot be cancelled once placed. The Company reserves the right to refuse or cancel any bet at its sole and absolute discretion.

8.3 You acknowledge and accept that all game outcomes on the Website are determined by a Random Number Generator, and you accept the results of all such games. In the event of any discrepancy between the result displayed on your device and the result recorded on the game server, the game server result shall prevail.

8.4 The Company accepts no liability for any losses or damages, whether direct or indirect, arising from gambling activity on the Website.

8.5 In the event of any dispute regarding a bet or payout, the Company's determination is final and binding.

9. Fraud, Illegal Activity, and Misuse

9.1 The Website is intended solely for personal entertainment. The following activities are strictly prohibited:

• Using the Website for commercial gain, or on behalf of another individual
• Any form of fraudulent conduct, including the use of payment methods that do not belong to you
• The use of cheating tools, automated software, or exploitation of system vulnerabilities to obtain an unfair advantage
• Collusion with other customers or third parties
• Employing unfair betting patterns or strategies, including equal, zero-margin, or hedge betting
• Money laundering, terrorism financing, or any other criminal conduct
• Threatening, harassing, or abusing other customers or Company staff
• Attempting to gain unauthorised access to the Website or its underlying systems
• Attempting to copy, reverse engineer, decompile, or otherwise derive source code from the Website's software
• Attempting to sell, transfer, or acquire accounts

9.2 You agree not to engage in any conduct that may harm the Website or damage its reputation.

9.3 The Company may conduct a review of gameplay at any time to assess compliance with these Terms. Where activity is found to be abusive or in breach of the Terms, the Company reserves the right to revoke promotional entitlements, void winnings, and close the relevant account.

9.4 Where the Company has reasonable grounds to suspect fraud or a breach of the Terms, it may, at its sole discretion:

• Immediately suspend or block access to your account
• Permanently close your account and deny future access
• Void all winnings, cancel pending withdrawals, and confiscate any real-money balance
• Cancel all bonus balances and restrict or deny future access to promotional programmes
• Refer the matter to relevant authorities

9.5 The Company reserves the right to report suspected fraudulent or illegal activity to relevant government bodies, other gambling operators, financial institutions, and payment processors. You agree to cooperate fully with any associated investigation.

10. Limitation of Liability

10.1 You acknowledge and accept that the Company exercises no control over how you choose to use the Website's services. Your decision to use the Website is entirely your own, and you assume all associated risks.

10.2 The Company accepts no liability for any loss, damage, or harm of any nature — including but not limited to loss of data, income, or reputation — whether or not such loss was foreseeable.

10.3 Neither the Company, its software partners, affiliates, nor any associated parties accept liability for losses, costs, or damages arising from:

• Errors resulting from the submission of incorrect information
• Fraudulent, misleading, or deceptive conduct
• The Company's decision to decline a deposit, refuse account registration, or close or suspend an account
• Any delay in processing a deposit or withdrawal pending completion of identity checks
• Use of your account for any purpose that is illegal under applicable law
• Any transactions conducted following valid entry of your login credentials
• Unauthorised use of your personal data or account information
• Inability to access the Website for any reason
• Circumstances beyond the Company's reasonable control, including but not limited to technical failures, computer viruses, or internet service interruptions
• Transaction losses arising from connection or network failures
• Non-receipt of electronic communications