Cleobetra Privacy Policy

Operator: Nova Forge Ltd License: ALSI-152406028-FI2 (Government of Anjouan) Contact: 24/7 Live Chat

Information We Collect

Cleobetra collects data through various channels as part of normal platform interaction.

Personal Information:

• Full name, date of birth, and contact details
• Residential address and government-issued identification documents
• Email address and phone number
• Payment method details and transaction history
• Account preferences and gameplay activity

Technical Information (collected automatically):

• IP address
• Browser type and operating system
• Device information
• Website usage and navigation patterns

How Your Information Is Used

Cleobetra processes personal data solely for legitimate business purposes and to meet applicable regulatory obligations.

Primary Uses:

• Account creation, verification, and ongoing management
• Processing deposits, withdrawals, and bonus payments
• Delivering customer support via live chat and email
• Providing access to promotional offers and VIP program benefits
• Supporting responsible gambling initiatives and fraud prevention
• Complying with anti-money laundering (AML) requirements
• Sending marketing communications, including welcome offers, reload promotions, and VIP updates — with opt-out options available at all times

Data Sharing & Disclosure

Cleobetra does not sell personal information to third parties for marketing or commercial purposes.

Authorised disclosures are limited to:

• Payment processors, for secure and efficient transaction handling
• Casino game suppliers, for the delivery of our extensive games library
• Regulatory authorities, for compliance and licensing obligations
• Customer support providers, for service operations
• Security and fraud prevention services

All third-party data sharing arrangements are governed by appropriate privacy safeguards and contractual obligations.

Data Security Measures

Cleobetra maintains industry-standard security practices to protect all user data:

• SSL encryption across all data transmissions
• Secure payment processing infrastructure
• Multi-factor authentication options
• Ongoing security monitoring and system updates
• Strictly controlled access to personal information

Your Privacy Rights

Players are entitled to exercise the following rights at any time by contacting our support team:

• Access – Request a copy of the personal information we hold about you
• Correction – Request that inaccurate or outdated data be corrected
• Deletion – Request the erasure of your personal data, where permitted
• Data Portability – Obtain a transfer of your data where applicable
• Withdrawal of Consent – Withdraw consent for data processing at any time
• Opt-Out – Object to receiving marketing communications

All requests will be handled within a reasonable timeframe. Please note that certain data may be retained in accordance with regulatory requirements and account security obligations.

Contact for Privacy Matters